Privacy Policy

Advooca is committed to the protection of personal information in terms of the Protection of Personal Information Act 4 of 2013 (POPIA). We collect, use and store personal information only where we have a lawful basis, and we apply reasonable technical and organisational measures to safeguard it.

Account & professional information: name, email, contact details, practice details, and verification documents for legal practitioners. Matter information: case files, documents and communications you upload or create in Advooca. Usage information: device, browser, and interaction data used to keep the service secure and improve it.

To provide the service — including AI analysis of your documents, case management, directory listings, The Brief, storefronts and case rooms; to process billing; to verify practitioners; and to keep the platform secure. We do not sell personal information, and we do not use your matter documents to train models for other customers.

Information is shared only to make the marketplace work: your professional profile is visible in the public directory and marketplace; briefs and applications are visible to the parties involved; stored case rooms are visible to those you invite via its secure link. We share information with service providers (such as AI and hosting vendors) under processor agreements, and disclose it to authorities only where compelled by law.

Data is encrypted in transit (TLS) and at rest. Access to matter files is role-based at the workspace level. Case rooms are governed by invite-only links you control and can revoke at any time. Our AI outputs are transmitted confidentially and are not retained long-term.

We retain personal information only for as long as is necessary for the purposes set out in this policy or to comply with legal obligations. Primary data is stored on cloud infrastructure serving the South African market, with backups used solely for resilience and disaster recovery.

You have the right to access the personal information we hold about you, to request correction of inaccurate information, to object to processing, and to request deletion of information no longer required. You may export your own matter data at any time. Requests can be sent to our contact page and will be actioned within 30 days. You may also lodge a complaint with the Information Regulator.

Advooca is the responsible party for the personal information described here. Our Information Officer can be reached through Contact. If you believe your rights have been infringed, you may approach the Information Regulator of South Africa. We may update this policy and will communicate material changes.